TERMS & CONDITIONS

Last updated: August 2026

These terms and conditions (“Terms”) are a contract between you and the person identified as “We”, “Us” or “Our” in the Schedule (“we”, “us”, “our”).

If you are under the age of 18, a parent or legal guardian must read and agree to these Terms on your behalf. References to “you” include you and your parent or legal guardian, as applicable.

These Terms apply when you purchase Products and/or Services from us. Please read these Terms carefully together with any other rules, guidelines, consent forms or policies that are provided to you or published on our Website from time to time. Together, these documents form the agreement between you and us.

1. YOUR RESPONSIBILITIES

1.1 What you must do

We require you to:

(a) be on time for your consultations;

(b) be courteous and respectful to our practitioners and staff at all times;

(c) complete any intake, consent and follow-up documentation we require and provide accurate, complete and up-to-date information about yourself, or your child if you are completing information on their behalf;

(d) ensure that you tell us about all information that may be relevant to the Products and Services we provide, including:

  • current or previous medical conditions;

  • allergies and food intolerances;

  • medications and supplements you are currently taking;

  • any changes to your medications or supplement dosages;

  • recent vaccinations or boosters where relevant;

  • whether you are vegan or vegetarian where Products may contain ingredients derived from animals;

  • whether you are pregnant, breastfeeding or trying to conceive; and

  • any other information that may reasonably be relevant to your health and the Products or Services we provide;

(e) promptly notify us if any relevant health information changes during the period in which you receive Products or Services from us;

(f) comply with any reasonable health and safety rules and guidelines provided by us from time to time;

(g) deal with us in good faith;

(h) comply with all applicable laws and these Terms; and

(i) follow reasonable instructions provided to you regarding the use of Products and participation in Services.

1.2 Where you are based overseas

Where you are based outside Australia, you are responsible for ensuring that any Products and Services ordered by you can legally be purchased, imported and used in the country or territory where you are located.

We are not responsible for Products being confiscated, delayed or otherwise unable to be supplied or used as a result of the laws or regulations applying in your country or territory.

You are also responsible for any customs, import taxes, duties or other charges imposed by the relevant country or territory.

1.3 Refusal or cessation of Services

We may refuse or cease providing Products or Services to you where reasonably necessary, including where:

(a) you do not comply with these Terms;

(b) you fail to provide information reasonably required for us to safely provide the Services;

(c) continuing to provide Services may not be appropriate for your circumstances;

(d) you engage in threatening, abusive, discriminatory or inappropriate behaviour towards our practitioners or staff;

(e) you fail to pay amounts owing to us; or

(f) we otherwise consider that continuing the practitioner-client relationship is not appropriate.

Where appropriate, we will provide reasonable notice and/or recommend that you seek care from another appropriate healthcare professional.

Nothing in this clause limits any rights you may have under applicable law.

2. FEES AND PAYMENT TERMS

2.1 Orders subject to availability

All orders for Products and bookings for Services are subject to our acceptance and, where applicable, Product availability.

A contract for the sale of Products is formed when we accept your order.

2.2 Orders placed with third-party suppliers

Some Products may be purchased through third-party suppliers, including practitioner dispensaries and health suppliers such as Vital.ly, Ariya or Natural Script.

Where you purchase Products directly from a third-party supplier, you are also subject to that supplier's terms and conditions.

We are not responsible for matters arising solely from your direct purchase from a third-party supplier, including that supplier's delivery, payment, returns or customer service processes, except where applicable law provides otherwise.

2.3 Fees

Fees for our Products and Services are as displayed on our Website or otherwise provided to you in writing.

All fees are quoted in Australian dollars.Where GST is applicable, it will be included in or added to the applicable fee as required by law.

We reserve the right to change our fees from time to time. Any change will apply to future purchases and bookings and will not retrospectively change fees already paid.

2.4 Payment

Payment terms may vary depending on the Products or Services purchased.

Unless otherwise agreed in writing:

(a) consultation bookings must be paid for in advance; and

(b) invoices are due within 48 hours of being issued.

We may suspend or cease providing Services where an amount remains unpaid.

3. PRODUCTS, SERVICES AND WARRANTIES

3.1 Notification of issues with Products

If there is an issue with a Product purchased directly from us, including shortages, damage or an incorrect Product, you must notify us within 7 days of delivery where reasonably practicable.

Please provide:

(a) proof of purchase;

(b) details of the issue; and

(c) any other relevant information reasonably requested by us.

If a Product needs to be returned, we will advise you of the appropriate return process.

Nothing in this clause limits your rights under the Australian Consumer Law.

3.2 No limitation on statutory rights

Nothing in these Terms excludes, restricts or modifies any rights, guarantees, warranties or remedies that cannot lawfully be excluded, restricted or modified under applicable law, including the Australian Consumer Law.Any limitation or exclusion contained in these Terms applies only to the extent permitted by law.

3.3 Delivery and risk

Where Products are delivered to you by a carrier, risk in the Products passes to you when the Products are delivered to the carrier, except to the extent otherwise required by applicable law.

We will use reasonable care in preparing Products for delivery.

3.4 Australian Consumer Law

Our Products and Services come with guarantees that cannot be excluded under the Australian Consumer Law.

Where a Product or Service does not meet a consumer guarantee, you may have rights to a remedy, including repair, replacement, refund or other compensation depending on the circumstances and whether the failure is major or minor.

Nothing in these Terms limits those rights.

3.5 Refunds

We will provide refunds where required by law, where we are unable to supply the Products or Services ordered, or where otherwise agreed by us in writing.

Where you simply change your mind, refunds will not generally be available, subject always to your rights under the Australian Consumer Law.

3.6 Product warranty

Where applicable, Products will be supplied in accordance with any applicable manufacturer's warranty and within the expiry or best-before period indicated on the Product.

Nothing in these Terms limits your rights under the Australian Consumer Law.

3.7 Allergies and adverse reactions

Products may contain ingredients that may cause allergic, adverse or unexpected reactions, including ingredients derived from nuts, gluten, dairy or other potential allergens.

Some herbs, supplements and other ingredients may also be contraindicated with certain medical conditions, medications, pregnancy or breastfeeding.

You are responsible for providing us with accurate and complete information regarding your:

  • allergies;

  • medical conditions;

  • medications;

  • supplements;

  • pregnancy or breastfeeding status; and

  • any other relevant health information.

You should review Product ingredients before use and contact us if you are unsure whether a Product is appropriate for you.

If you experience an adverse reaction, discontinue use of the Product and seek appropriate medical advice.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded.

3.8 Limitation of liability

To the extent permitted by law, our liability arising from or relating to Products and Services is limited to the remedies available under the Australian Consumer Law and, where permitted:

(a) for Products, replacing the Product, supplying an equivalent Product or paying the reasonable cost of obtaining an equivalent Product; or

(b) for Services, supplying the Services again or paying the reasonable cost of having the Services supplied again.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot legally be excluded, restricted or modified.

3.9 When we may not accept returns

Subject to your rights under the Australian Consumer Law, we may not accept a return or replacement where:

(a) a Product has not been stored or used appropriately;

(b) a Product has been altered or tampered with;

(c) a Product is not in its original condition or packaging where the condition or packaging is relevant to the issue;

(d) you have failed to follow reasonable instructions provided with the Product;

(e) you continue to use a Product after becoming aware of a defect or issue; or

(f) the issue has resulted from misuse, accident or circumstances outside our reasonable control.

This clause does not apply where the Product has a failure covered by a non-excludable consumer guarantee.

3.10 Product descriptions

Product descriptions, information and educational material are provided to assist you in identifying and understanding Products. They do not constitute a guarantee of a particular health outcome.

3.11 No guarantee of health outcomes

Health and wellness outcomes vary between individuals and depend on a range of factors.

We do not guarantee any particular result, improvement, cure or resolution of any disease, condition or symptom as a result of our Products, Services, recommendations or treatment plans.

3.12 Consequential loss

To the extent permitted by law, we are not liable for indirect or consequential loss arising from or relating to the Products or Services.

3.13 Your responsibilities and liability

You are responsible for:

(a) providing accurate and complete information to us;

(b) informing us of changes to your health circumstances;

(c) following reasonable instructions provided in relation to Products and Services; and

(d) using Products in accordance with the instructions provided.

To the extent permitted by law, you may be responsible for losses or costs directly resulting from your intentional or negligent breach of these Terms or misuse of our Products or Services.

4. INTELLECTUAL PROPERTY RIGHTS

4.1 Intellectual Property

Unless otherwise indicated, we own or are authorised to use all intellectual property rights in materials provided to you as part of our Products and Services, including treatment plans, educational materials, written recommendations, programs, ebooks, resources and other materials created by us.

Your purchase of Products or Services does not transfer ownership of our intellectual property to you.

You may use materials provided to you for your personal, non-commercial purposes.

5. CONFIDENTIALITY

5.1 Confidentiality

Our Products and Services are provided for your personal use.

You must not, without our prior written permission:

(a) reproduce, publish, sell, distribute or commercially exploit our educational materials or treatment resources;

(b) copy or distribute substantial portions of our treatment plans, programs or educational resources for commercial purposes;

(c) use our Products or Services to create or sell a competing commercial service; or

(d) share confidential materials provided to you as part of a paid program or service.

You may share relevant health information, treatment recommendations and test results with your GP, specialist or other healthcare professional where appropriate.

6. DISPUTE RESOLUTION

6.1 Disputes and complaints

If you have a concern or complaint regarding our Products or Services, we encourage you to contact us as soon as reasonably practicable so that we can attempt to resolve the matter.

You agree to provide reasonable information and cooperate with us in investigating and resolving a complaint.

Nothing in this clause prevents you from exercising any rights or remedies available to you under applicable law.

7. GENERAL

7.1 Medical and emergency care

Our Services provide naturopathic health and wellness support and are not a substitute for medical diagnosis, treatment or care from a registered medical practitioner or other appropriately qualified healthcare professional.

We may recommend that you consult your GP, specialist, pharmacist, dietitian or another healthcare professional where appropriate.

You should not delay seeking medical attention, discontinue prescribed medication or disregard medical advice based solely on information or recommendations provided by us.

Our Services are not intended for emergency or urgent medical care.

If you experience symptoms requiring urgent medical attention, you should contact emergency services or attend your nearest emergency department.

7.2 Telehealth consultations

Consultations may be provided via telehealth.

Telehealth has inherent limitations, including that a physical examination may not be possible and that technical issues may occasionally affect the consultation.

Where we consider that an in-person assessment, physical examination or other form of medical care is appropriate, we may recommend that you consult your GP, specialist or another healthcare professional.

You are responsible for ensuring that you have:

(a) a suitable private environment;

(b) a reliable internet connection; and

(c) a suitable device to participate in telehealth consultations.

7.3 Privacy

We collect, use, hold and disclose personal information, including health information, in accordance with our Privacy Policy and applicable privacy laws.

Our Privacy Policy is available on our Website or directly from us.

7.4 Force majeure

Neither party will be liable for any failure or delay in performing an obligation under these Terms where the failure or delay is caused by circumstances beyond that party's reasonable control, including natural disasters, epidemics, pandemics, quarantine restrictions, industrial disputes, strikes, lockouts, acts of war, terrorism, government restrictions, significant technology failures or other circumstances that could not reasonably have been prevented or overcome.

Where such an event occurs, we may suspend or terminate an affected booking or order by written notice where reasonably necessary.

7.5 Exclusion of the Vienna Sales Convention

The United Nations Convention on Contracts for the International Sale of Goods concluded in Vienna, Austria on 11 April 1980 does not apply to these Terms or to any contract for the sale of Products.

7.6 Entire agreement

These Terms, together with any applicable consent forms, policies and other written terms provided to you, contain the agreement between you and us concerning the subject matter of these Terms and supersede previous communications concerning that subject matter.

7.7 Governing law

These Terms are governed by the laws of New South Wales, Australia.

You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and courts hearing appeals from those courts.

7.8 Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down or severed to the extent necessary, and the remaining provisions will continue to operate.

7.9 Changes to these Terms

We may update these Terms from time to time.

The version of the Terms that applies to your purchase or booking will generally be the version in effect at the time you purchase the relevant Product or Service, unless otherwise required by law.

8. DEFINITIONS

8.1 Definitions

In these Terms:

ACL means the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Associate means, in relation to a party, that party's employees, officers, directors, contractors and agents.

Business Day means a day other than a Saturday, Sunday or public holiday in New South Wales.

Consumer has the meaning given to it under the ACL.

Fee means the amount payable by you to us for our Products or Services.

Force Majeure Event means an event described in clause 7.4.

GST means goods and services tax as defined under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Intellectual Property Rights means intellectual and industrial property rights, including copyright, trademarks, trade names, confidential information, know-how, trade secrets, designs, database rights and domain names, whether registered or unregistered.

Minimum Notice means 48 hours before the scheduled consultation.

Privacy Policy means our privacy policy as published on our Website from time to time.

Products means products made available for purchase by us, whether directly or through third-party health suppliers, including:

(a) herbal medicines, practitioner-only supplements, retail supplements, homeopathic preparations, nutraceuticals and tonics;

(b) skincare, beauty products and cosmetics;

(c) baby and pregnancy-related products;

(d) meal plans;

(e) household products and cleaning products;

(f) food and beverage products;

(g) educational products, including ebooks, books, courses and programs;

(h) gift cards; and

(i) other health and wellness products made available by us from time to time.

Services means health and wellness services provided by us from time to time, including:

(a) naturopathic consultations;

(b) telehealth consultations;

(c) functional and other health and wellness testing;

(d) personalised treatment plans;

(e) oral and written advice and recommendations;

(f) formulation and provision of personalised remedies;

(g) health and wellness-related courses and programs; and

(h) other associated health and wellness services.

Website means our website, as updated from time to time.

8.2 Interpretation

Unless the context requires otherwise:

(a) a word derived from a defined word has a corresponding meaning;

(b) headings are for convenience only and do not affect interpretation;

(c) words such as "including" or "includes" do not limit the meaning of the words preceding them;

(d) a reference to legislation includes amendments, consolidations, replacements and regulations made under that legislation;

(e) a reference to "$" or "dollars" means Australian dollars;

(f) the singular includes the plural and vice versa;

(g) a reference to "in writing" includes email and other electronic communications capable of being reproduced in a permanent form; and

(h) references to a person include an individual, company, partnership, trust, association or other legal entity.

SCHEDULE – KEY DETAILS

We, us, our

Name / Company Name:
Kira Bramley – NOW NATUROPATHICS

ABN:
21 652 029 739

Business Address:
Orient Point, NSW

Contact:
Kira Bramley
0437 501 562
hello@nownaturopathics.com.au

Contact details for orders and warranty claims

Clause: 3.1

Contact:
Kira Bramley
0437 501 562
hello@nownaturopathics.com.au

Governing law & jurisdiction

Clause: 7.7

Jurisdiction:
New South Wales, Australia

Business Day

Clause: 8.1

Jurisdiction:
New South Wales

Minimum Notice

Consultation cancellation/rescheduling notice:
48 hours before the scheduled consultation

ATTACHMENT A – PRODUCTS

The following terms apply to the purchase of Products.

(a) Orders

Products may be ordered directly from us where available or through third-party suppliers where applicable.

All orders are subject to availability and acceptance.

(b) Practitioner-only Products and herbal medicines

In order to access certain practitioner-only Products and personalised herbal medicines, you may be required to have a consultation with one of our practitioners.

We may decline to recommend or supply a Product where we consider it is not appropriate for your circumstances.

(c) Delivery

Products ordered directly from us will be delivered to the address you provide at the time of ordering.

You are responsible for ensuring that the delivery address provided is accurate.

(d) Delivery dates are estimates

Where Products are delivered by a third party, delivery dates are estimates only.

We will use reasonable efforts to assist with delivery issues but are not responsible for delays caused by third-party carriers or circumstances outside our reasonable control, except where required by law.

(e) Product recalls

If a Product supplied by us is recalled, we will contact you where reasonably practicable and provide instructions regarding discontinuing use of the Product.

Where required, we will provide a replacement Product or refund in accordance with applicable law and the circumstances of the recall.

ATTACHMENT B – SERVICES

1. CONSULTATIONS

The following terms apply when you book a consultation with us.

(a) Booking a consultation

You can book a consultation with one of our practitioners by contacting us, booking through our Website or other approved booking platform, or booking by another method agreed with us.

Consultations may be provided online via telehealth or by another method agreed between you and us.

(b) Fees

Consultations must be paid for in advance unless otherwise agreed in writing.

(c) Cancellation or rescheduling by you

We understand that circumstances can change.

Cancellations or requests to reschedule made with less than the Minimum Notice, or failure to attend a scheduled consultation, will result in a charge equal to 100% of the consultation Fee.

Where appropriate, we may exercise discretion in exceptional circumstances.

(d) Cancellation by us

If we are unable to attend a consultation, we will notify you as soon as reasonably practicable.

Where you have paid in advance, we will provide a refund for the cancelled consultation or offer an alternative appointment.

Except where required by law, we will not otherwise be responsible for losses arising from the cancellation or rescheduling of an appointment.

(e) Cancellations with sufficient notice

Where you cancel a consultation with at least the Minimum Notice, we will provide a full refund of any Fee paid in advance or allow you to reschedule the consultation.

2. TESTING

The following terms apply when you order testing through us.

(a) Third-party testing

Some testing may be performed by independent third-party laboratories or testing providers.

We will advise you where this applies.

While we take reasonable care when recommending and arranging testing, we are not responsible for delays, errors or limitations arising from a third-party laboratory or testing provider, except to the extent required by law.

(b) Interpretation of testing

Testing results are considered alongside your health history, symptoms and other relevant information.

Functional and health testing does not necessarily provide a medical diagnosis and should not be interpreted in isolation.

Where appropriate, we may recommend that you discuss test results with your GP or another healthcare professional.

(c) Collection of DNA samples

Where you order a test requiring a DNA sample, including hair, saliva or blood, you authorise us or the relevant testing provider, where required, to collect, handle and process the sample for testing.

This may include sending samples to third-party laboratories or organisations.

You acknowledge that DNA samples may not be returned to you.

(d) Testing timelines

Testing turnaround times are estimates provided by the relevant testing provider and may vary.

We are not responsible for delays caused by third-party laboratories, postal services, couriers or circumstances outside our reasonable control.

3. PACKAGES AND PROGRAMS

The following terms apply when you purchase a package or program from us.

(a) Cancellation

Once an order for a package or program has been confirmed and payment has been made, the package or program cannot generally be cancelled and refunds will not be provided, except where required by law, including under the Australian Consumer Law, or where otherwise agreed by us in writing.

(b) Expiry

Where a package or program has an expiry date or recommended completion period, this will be communicated to you at the time of purchase.

If you are unable to complete a package within the applicable period, please contact us as soon as possible.

(c) Personal use

Packages and programs are provided for your personal use and must not be transferred, resold or shared with another person unless we agree otherwise in writing.

(d) Health outcomes

Participation in a package or program does not guarantee a particular health outcome.

Individual results vary depending on health status, adherence, lifestyle, environmental and other factors.

ACKNOWLEDGEMENT

By booking a consultation, purchasing a Product or Service, or otherwise engaging with NOW Naturopathics, you acknowledge that you have had an opportunity to read these Terms and agree to be bound by them.

These Terms should be read together with any applicable consent forms, intake forms, Privacy Policy and other information provided to you as part of your care.

Nothing in these Terms excludes or limits any rights you have under the Australian Consumer Law or other applicable legislation.