PRIVACY POLICY

NOW NATUROPATHICS
ABN: 21 652 029 739

Last updated: 13 August 2026

NOW NATUROPATHICS ("we", "our", "us") is committed to protecting the privacy and security of your personal information.

This Privacy Policy explains how we collect, hold, use and disclose personal information, including sensitive and health information, when you interact with NOW NATUROPATHICS, including when you:

  • visit or use our website at www.nownaturopathics.com.au;

  • book or attend a naturopathic consultation;

  • complete an online intake or health questionnaire;

  • communicate with us by email, telephone, SMS or other electronic means;

  • interact with us through social media;

  • purchase or enquire about our products or services; or

  • otherwise provide personal information to us.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

Please read this Privacy Policy carefully. If you have any questions about how we handle your personal information, you can contact us using the details at the end of this policy.

1. WHAT PERSONAL INFORMATION DO WE COLLECT?

The type of personal information we collect depends on how you interact with us.

1.1 Personal and contact information

We may collect information such as:

  • your name;

  • date of birth and age;

  • email address;

  • telephone number;

  • residential or postal address, where required;

  • emergency contact details, where relevant;

  • billing and payment information;

  • appointment and booking information; and

  • other contact information you choose to provide.

1.2 Health and sensitive information

As a naturopathic healthcare provider, we may collect sensitive information, including health information, where it is reasonably necessary to provide our services.

This may include:

  • current and previous health conditions;

  • symptoms and health concerns;

  • medical and family history;

  • medications and pharmaceutical treatments;

  • supplements and complementary medicines;

  • allergies and adverse reactions;

  • dietary and lifestyle information;

  • menstrual, reproductive and hormonal health information;

  • mental wellbeing information where relevant to your care;

  • pathology, imaging and other test results;

  • information provided by other healthcare practitioners;

  • treatment plans and clinical notes;

  • information about your response to treatment; and

  • other information relevant to providing healthcare services to you.

We only collect sensitive or health information where permitted by law and, where required, with your consent.

1.3 Website and technical information

When you use our website, we may collect information such as:

  • your IP address;

  • browser type and version;

  • device type;

  • operating system;

  • pages visited;

  • date and time of visits;

  • referring websites;

  • website interactions; and

  • other technical or analytical information.

Where possible, this information is collected in an aggregated or de-identified form.

1.4 Communication and interaction information

We may collect information contained in communications between you and NOW NATUROPATHICS, including information provided through:

  • email;

  • telephone;

  • SMS;

  • online forms;

  • telehealth consultations;

  • client portals;

  • social media interactions; and

  • other communication methods we make available.

1.5 Marketing information

If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may collect your marketing preferences and information about your interaction with those communications.

2. HOW DO WE COLLECT PERSONAL INFORMATION?

We generally collect personal information directly from you.

For example, we may collect information when you:

  • complete a booking or intake form;

  • attend a consultation;

  • communicate with us;

  • purchase a product or service;

  • subscribe to our mailing list;

  • contact us through our website;

  • interact with us on social media;provide feedback or complete a survey; or

  • otherwise voluntarily provide information to us.

2.1 Information collected from third parties

Where reasonable and permitted by law, we may also collect information about you from third parties.

This may include:

  • another healthcare practitioner involved in your care;

  • pathology or diagnostic testing providers;

  • a person you have authorised to act on your behalf;

  • a parent, guardian or responsible person where appropriate; and

  • third-party service providers who assist us in providing our services.

Where we collect personal information about you from a third party, we will take reasonable steps to ensure that you are aware of the collection, where required by law.

2.2 If you do not provide requested information

If you do not provide information that we reasonably require to provide our services, we may be unable to provide some or all of those services to you.

You may choose not to provide certain information where doing so is lawful and practical. However, withholding information that is necessary for your care may affect our ability to provide appropriate services.

3. HEALTH AND SENSITIVE INFORMATION

Health information is considered sensitive information under Australian privacy law.

Because NOW NATUROPATHICS provides naturopathic healthcare services, collecting health information is necessary for us to assess your health concerns, provide appropriate care, develop treatment plans and monitor your progress.

We will only collect, use and disclose sensitive information in accordance with applicable privacy laws.

We may use health information to:

  • provide naturopathic and related healthcare services;

  • assess your health history and current concerns;

  • develop and monitor treatment plans;

  • communicate with you about your care;

  • coordinate care with other healthcare providers where authorised or permitted;

  • arrange or interpret relevant testing;

  • maintain appropriate clinical records;

  • meet legal and professional obligations; and

  • protect your health and safety where permitted or required by law.

We will not use your health information for direct marketing purposes without appropriate consent or otherwise as permitted by law.

4. WHY DO WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION?

We collect, hold, use and disclose personal information for purposes including:

providing naturopathic consultations and other services;

  • managing appointments and bookings;

  • preparing treatment plans and clinical records;

  • communicating with you about your appointments, treatment and enquiries;

  • processing payments and invoices;

  • arranging products, testing or services where relevant;

  • communicating with other healthcare practitioners where authorised or permitted;

  • responding to enquiries and providing customer support;

  • improving our services and website;

  • managing our business and administrative operations;

  • maintaining appropriate records;

  • preventing fraud, misuse or security incidents;

  • complying with legal, regulatory and professional obligations;

  • managing complaints and privacy concerns;

  • sending marketing communications where permitted and where you have consented or otherwise where permitted by law; and

  • other purposes explained to you at the time your information is collected or otherwise permitted by law.

We will generally only use or disclose your personal information for the purpose for which it was collected, a related purpose that you would reasonably expect, where you have consented, or where otherwise permitted or required by law.

5. WHO MAY WE DISCLOSE YOUR INFORMATION TO?

We may disclose personal information where reasonably necessary to provide our services or operate our business.

Depending on the circumstances, this may include:

Healthcare providers

Where appropriate and authorised, information may be shared with other healthcare providers involved in your care, such as:

  • general practitioners;

  • medical specialists;

  • allied health practitioners;

  • pathology providers;

  • diagnostic testing providers; and

  • other healthcare professionals.

We will generally seek your consent before communicating your health information to another healthcare provider, unless disclosure is otherwise permitted or required by law.

Service providers

We may use third-party providers to help us operate our business. These may include providers of:

  • appointment and booking systems;

  • clinical or practice management software;

  • telehealth services;

  • payment processing;

  • accounting and bookkeeping;

  • email and SMS communications;

  • cloud storage;

  • website hosting;

  • website analytics;

  • email marketing;

  • IT and technical support;

  • product fulfilment or dispensing; and

  • other administrative or business services.

These providers may have access to personal information where reasonably necessary to provide services to us.

We take reasonable steps to ensure that third-party providers handle personal information appropriately and in accordance with applicable privacy obligations.

Other circumstances

We may also disclose personal information:

  • where you have authorised us to do so;

  • where required or authorised by law;

  • where reasonably necessary to lessen or prevent a serious threat to a person's life, health or safety;

  • to protect our legal rights or property;

  • to investigate suspected fraud, unlawful activity or misuse of our systems;

  • in connection with the sale, transfer or restructuring of our business; or

  • where otherwise permitted under applicable privacy laws.

We do not sell your personal information.

6. COMMUNICATING WITH US

We may communicate with you by email, telephone, SMS, telehealth platforms, online portals and other electronic means.

Electronic communication carries some inherent privacy and security risks. We take reasonable steps to protect personal information transmitted electronically, but no method of electronic transmission or storage can be guaranteed to be completely secure.

For your privacy and security, please avoid sending highly sensitive health information through public social media platforms or other channels that have not been specifically provided for confidential healthcare communication.

7. TELEHEALTH

NOW NATUROPATHICS may provide consultations through telehealth or video conferencing platforms.

When you participate in a telehealth consultation, personal and health information may be transmitted through the relevant third-party platform.

We take reasonable steps to use reputable providers and appropriate security measures. However, third-party platforms are also subject to their own terms and privacy policies.

Before using a telehealth platform, we recommend reviewing the provider's privacy policy where appropriate.

8. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies, pixels, analytics tools and similar technologies.

These technologies may collect information about how visitors use our website, such as:

  • pages visited;

  • time spent on pages;

  • browser and device information;

  • approximate location;

  • website interactions; and

  • other technical or usage information.

We may use this information to:

  • operate and maintain our website;

  • understand website usage;

  • improve website functionality;

  • measure marketing and advertising performance; and

  • provide more relevant website content or advertising, where applicable.

Third-party analytics and advertising providers may also collect information through cookies or similar technologies.

You can adjust your browser settings to refuse or restrict cookies. However, doing so may affect the functionality of some parts of our website.

9. SOCIAL MEDIA

NOW NATUROPATHICS may maintain social media accounts, including platforms such as Instagram and Facebook.

If you interact with us through social media, the relevant social media platform may collect and process information about you in accordance with its own privacy policy.

We recommend that you do not provide sensitive health information through social media comments, direct messages or other public or non-secure channels.

Information you voluntarily provide to us through social media may be collected and used to respond to your enquiry or otherwise communicate with you, subject to applicable privacy laws.

10. DIRECT MARKETING

We may use your personal information to send you information about NOW NATUROPATHICS, including:

  • newsletters;

  • educational content;

  • services;

  • products;

  • events;

  • workshops; and

  • other information that may be relevant to you.

We will only send direct marketing communications where permitted by applicable law.

You may opt out of receiving marketing communications at any time by:

  • using the unsubscribe function included in an electronic marketing communication; or

  • contacting us using the details provided at the end of this Privacy Policy.

We will not provide your personal information to other organisations for their own direct marketing purposes without your consent, unless otherwise permitted by law.

Opting out of marketing communications will not affect communications that are necessary for providing your healthcare services, managing appointments, payments or other administrative matters.

11. HOW DO WE STORE AND PROTECT YOUR PERSONAL INFORMATION?

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the circumstances, security measures may include:

  • restricting access to personal information to people who reasonably need access;

  • password protection and multi-factor authentication where available;secure cloud-based systems;

  • appropriate access controls;

  • secure storage of physical records;

  • maintaining appropriate device security;

  • using reputable third-party technology and service providers;

  • keeping software and systems appropriately updated;

  • secure disposal of information when it is no longer required; and

  • maintaining procedures for responding to suspected privacy or security incidents.

While we take reasonable steps to protect your information, no electronic storage or transmission system is completely secure.

12. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as required by applicable laws, professional obligations and legitimate business requirements.

Health and clinical records may need to be retained for a specified period under applicable legislation or professional record-keeping requirements.

When personal information is no longer required and there is no legal or other legitimate reason to retain it, we will take reasonable steps to securely destroy or de-identify it.

We do not permanently store complete credit card details.

13. OVERSEAS DISCLOSURE AND STORAGE

Some of the third-party technology and service providers we use may store or process personal information outside Australia.

Depending on the services we use, personal information may be stored or accessed in countries including countries where our technology, software, cloud storage, communication, payment, analytics or other service providers operate.

Before publishing this Privacy Policy, NOW NATUROPATHICS will identify the actual countries applicable to the providers it uses and update this section accordingly.

Where practicable, we will identify relevant overseas recipients or countries in which personal information is likely to be stored or accessed.

Where required by the Privacy Act, we will take reasonable steps to ensure that overseas disclosures are handled in accordance with applicable privacy obligations.

14. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You may contact us to request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.

We will generally respond to access and correction requests within a reasonable period.

We may need to verify your identity before providing access to personal information.

In some circumstances, we may be permitted or required to refuse access to certain information. If this occurs, we will explain the reason where permitted by law.

We will generally not charge you for making a request. However, in limited circumstances, we may charge a reasonable fee associated with providing access, where permitted by law.

15. REQUESTS TO DELETE PERSONAL INFORMATION

You may ask us to delete or destroy personal information we hold about you.

However, we may be required to retain certain information, including health and clinical records, to comply with legal, professional, regulatory or other obligations.

Where we are not required to retain information, we will take reasonable steps to securely destroy or de-identify it.

Information stored in backups may not be capable of immediate deletion but will be managed in accordance with our information retention and security practices.

16. PRIVACY COMPLAINTS

If you believe that we have handled your personal information in a way that does not comply with applicable privacy laws, you may make a complaint to us.

Please contact:

NOW NATUROPATHICS
Email: hello@nownaturopathics.com.au
Phone: 0437 501 562

Please provide sufficient information to allow us to investigate your complaint.

We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period.

If you are not satisfied with our response, or if your complaint is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

Further information about making a privacy complaint is available through the OAIC website.

17. DATA BREACHES

We take reasonable steps to protect personal information against unauthorised access, disclosure, loss or misuse.

If we become aware of a suspected or actual data breach, we will assess the incident and take reasonable steps to contain, investigate and remediate it.

Where required under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner.

18. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, products or services.

These websites are not controlled by NOW NATUROPATHICS and are subject to their own privacy policies and terms.

We are not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. CHILDREN AND YOUNG PEOPLE

Our services may involve individuals under the age of 18 where appropriate.

Where a client is a child or young person, we may collect information from and communicate with a parent, guardian or responsible person where appropriate and permitted by law.

We take the privacy of children and young people seriously and will handle their personal and health information in accordance with applicable privacy laws.

20. PSEUDONYMS AND ANONYMITY

Where lawful and practicable, you may choose not to identify yourself or may use a pseudonym when interacting with us.

However, this may not be possible where we need to identify you in order to provide healthcare services, maintain clinical records, process payments, comply with legal obligations or otherwise provide the service you have requested.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, privacy practices or applicable laws.

The most recent version will be published on our website and will include the date it was last updated.

We encourage you to review this Privacy Policy periodically.

22. CONTACT US

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to make a privacy request or complaint, please contact us:

NOW NATUROPATHICS
ABN: 21 652 029 739
Contact: Kira Bramley
Email: hello@nownaturopathics.com.au
Phone: 0437 501 562
Business location: NSW, Australia

This Privacy Policy was last updated: 13 August 2026